Refund and Cancellation Policy
This policy explains how refunds and cancellations are handled for services offered through logicnodets.com. Where you purchase a tour/travel service from a tour operator, the rules below apply taking into account contractual terms and any obligations to third-party transport/venue providers.
1) Scope
- This policy applies to cancellations and refund requests for bookings made with logicnodets.com.
- If part of the service depends on third-party transport or venues, refunds may be limited by those providers’ terms.
2) Tour operator and required legal information (Ukraine)
If we offer package tours/travel services as a tour operator to consumers in Ukraine, tour-operator activity is regulated and requires licensing and compliance. We publish the following references:
- Закону України “Про туризм” статті 19-1.
- Закону України “Про туризм” статті 20.
- Закону України “Про туризм”, туроператорська діяльність (licensed tour operator activities).
3) Distance contracts: consumer rights and complaint handling (Ukraine)
Where your booking is concluded remotely (distance contract), you have consumer rights, including withdrawal procedures and the ability to submit complaints/raise disputes in accordance with applicable law:
- Закон України “Про захист прав споживачів”.
- Закон України “Про захист прав споживачів” (дистанційний договір).
To request a refund or handle a cancellation-related dispute, contact us using the details in the footer. We will review your request and respond in a reasonable time.
4) Refund and cancellation basics
The exact amount and timing of any refund depend on (a) the service type purchased, (b) cancellation timing, and (c) third-party provider terms where applicable. If a full refund is not possible, we will indicate what portion may be returned and why.
- Cancellation request: Please contact us as soon as you decide to cancel.
- Refund method: Refunds are typically made to the original payment method, unless the contract specifies otherwise.
- Service changes: If you change dates or services, the outcome depends on availability and third-party terms.
5) Personal data and communications
If you submit personal data to us (for example, name, email, or other booking details), we process it to manage your booking, handle cancellations/refunds, and communicate with you in connection with your request, in accordance with applicable Ukrainian law:
- Закон України “Про захист персональних даних” №2297-VI.